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Terms & Conditions

Terms & Conditions:

Please read these terms and conditions carefully. By using or submitting an order (and any subsequent orders) on or any mobile app (together the “Website”) you are agreeing to the terms and conditions that appear below.

These terms & conditions were most recently updated on 1 November 2021 and apply to sales to consumers.



1.1 The Website is operated by Greek House Online  (“Greek House Online”, "we", "us" or "our"). By using the Website, you are bound by these terms & conditions (the “Greek House Online”). All use and purchases made on the Website are governed by the Greek House Online Terms and the Greek House Online Terms governing any given use or purchase will be those in effect at the date of your order or specific use. We reserve the right to amend and vary any part of the Greek House Online Terms from time to time. If you use the Website or purchase products after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise Greek House Online Terms applicable to your use or purchase.


2.1 You must be 18 years old or over in order to place an order.

2.2 You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects. 

2.3 When you create an account with us, you will be provided with login details and asked to use passwords and other means that allow you to access the Website (together your “Login Details”). It is your responsibility to maintain the security and confidentiality of your Login Details and ensure the Login Details meet any minimum-security requirements set by us. We will not be liable to you or any other person for any loss or damage which may arise as a result of any failure by you to protect your Login Details. Should you become aware of or suspect any unauthorised use of Login Details, please contact us.

2.4 You are entirely responsible for all activity on your account, including all orders that are placed from your account.

2.5 We reserve the right to terminate or suspend your account at our sole discretion immediately on giving you notice. We further reserve the right to decline any new customer or suspend or terminate your access to any services that we provide.

2.6 Without prejudice to the generality of clause 2.5, if we suspect fraud, unauthorised activity or any breach of the Greek House Online Terms, we may suspend your account. Your account will remain suspended until you contact our Customer Support and resolve any issues which are capable of being fixed, or provide any information reasonably requested by our Customer Support advisers to enable them to reactivate your account.


3.1 Confirmation of your order will occur by us contacting you by sending a confirmation email to the email address you have provided to us.

3.2 Please note that the Order Confirmation does not constitute our acceptance of your order. Acceptance of your order and formation of the contract will take place when we dispatch your order to you.

3.3 Products are subject to availability and prevailing market conditions. We may limit the quantities of products supplied to you from time to time if in our opinion the quantity ordered jeopardises availability for other customers.




4.1 The price of products will be as stated on the Website at the time you confirm your order, subject to the exceptions set out in the following clauses for which we will not be liable.

4.2 It is possible that on rare occasions some of the products listed on our Website may be incorrectly priced. If a product's correct price is higher than the price stated on our Website, we will normally reject your order for that product and notify you of such rejection. Prior to us dispatching your order, we are under no obligation to provide the product to you at the incorrect (lower), even after we have sent you an Order Confirmation.

4.3 The prices stated on the Website will be inclusive of any VAT payable.

4.4 Each order you make may incur an additional charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order is set at our sole discretion and will be dependent upon, amongst other things, the value of your order, the date and time of your delivery and your delivery address. Charges may vary from day to day.


5.1 Payment may be made by debit or credit card. The debit and credit cards accepted by us are those listed on the Website on the date on which your order is placed.

5.2 We also accept payment by Greek House Online vouchers. No other vouchers or "money off" coupons will be accepted towards payment of an order unless specified otherwise on the Website. Any refunds arising from an order paid for by vouchers shall be given in Greek House Online vouchers.

5.3 If orders are not paid for in full or your bank declines payment on your payment card and as a result, money is owing to us, then we reserve the right to suspend your ability to place further orders until such time as the outstanding balance has been paid in full.

5.4 You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This may include an administration charge. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you or take any further legal action that we deem appropriate in our discretion.


6.1 Subject to our compliance with applicable laws, we may change the terms of special offers, or withdraw them altogether, at any time and without prior notice.

6.2 We reserve the right to offer, in our complete discretion, different customers different special offers and promotions.

6.3 Deliveries for 20th - 24th December (inclusive) may be excluded from selected promotions running throughout October and November.


7.1 Delivery days and times will be as specified on the delivery booking page on the Website and will be made to the address specified by you when you place your order. It is your responsibility to ensure that the delivery address is correct.

7.2 We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery geographies altogether.

7.3 We endeavour to ensure that deliveries are made within a short delivery slot and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot to receive delivery of the order. We may ask that an appropriate person signs for the order on delivery.

7.4 Risk of loss and damage of products passes to you at the time the products are delivered to you or are left with a person or in a place nominated by the delivery company or our driver or you. We will not be responsible for any loss or damage caused to the products after delivery.

7.5 If no appropriate person is at the delivery address to receive delivery, at our discretion, we will either:

7.5.1 retain the products, in which case you may either be charged the greater of the cost of perishable products in your order or an administrative fee of £10; or

7.5.2 re-deliver the products at a later time, in which case we will retain chilled or frozen products from your order, and you may still be charged for these as well as the other products in your order; or

7.5.3 provided this is agreed by you, leave the order unattended at your address in accordance with clause 7.6.

7.6 In the event that (i) no appropriate person is available at your address to receive delivery, but you instruct us to leave the delivery unattended at your address; or (ii) an appropriate person is present at your address at the time of delivery, but you instruct us to leave the delivery unattended at your address, we may elect to leave your shopping unattended in a place determined by the delivery company or our driver. If we are unable to carry out age verification on age restricted products, we will remove any age restricted items contained in your order and you may not be charged for these. In the event no appropriate person is present at the address we will also remove perishable items (including but not limited to chilled or frozen products) and any other products we deem necessary, in which case, in addition to the cost for the other products in your order, we may charge you the greater of the cost of the perishable items or an administrative charge of £10. We expressly disclaim all liability which may arise by virtue of any delivery being left unattended. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature in respect of items which need to be kept chilled or frozen.

7.7 Adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case, we will endeavour to contact you as soon as we are able to in order to reschedule your delivery.

7.8 Deliveries are limited to one delivery per day per household.

7.9 Orders containing chilled and frozen products will be dispatched Monday to Wednesday if placed before 21:00 (excluding Bank Holidays). Orders placed after 21:00 on Tuesday will be dispatched on Monday. Any orders placed Wednesday to Sunday will be dispatched on Monday.

7.10 Next day delivery orders will be dispatched Monday to Saturday if placed before 21:00 (excluding Bank Holidays). Orders placed after 21:00 on Friday will be dispatched on Monday. Any orders placed on Saturday and Sunday will be dispatched on Monday.

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